Owner operations

A weekly owner review that ends with a next action

The useful result of a weekly review is a decision someone can act on. Start with the sales path, find the point that needs attention and give the next step an owner.

Close the report. Know what to do.
01Find the gapWhich project needs attention?
Name the actionWhat · who · when
A review should leave somebody with a useful next step.

Keep the view consistent

Choose the period, date basis and sources. Follow a cohort for acquisition performance or event dates for current activity.

A recent group may still have open estimates. Do not compare it with an older group as if both had equal time to close.

Check project fit

Inspect work types, territories and qualification reasons. More inquiries help only if they include work you can take.

Open a few suitable and unsuitable records. Look for a specific intake, source or marketing issue.

Find the booking gap

Review qualified inquiries without a visit or dated callback. Check ownership, estimator eligibility and offered times.

A reservation is not a confirmed appointment. Try the booking example.

Read the open estimates

What is the homeowner waiting for? What did the salesperson promise? Revisions, scope questions and later callbacks need different actions.

Review estimates with no next step, including work marked lost just because the decision took time.

Verify a surprising number

Open the opportunity. Check status, value, date and the latest update before judging the source.

Won value is not collected cash or profit. Use payment or job-cost data when the decision needs it.

Leave with an action

Write down the action, owner, due date and evidence to check next time. For example: clarify one form, resolve unassigned visits or prepare overdue revisions.

If the same problem keeps returning, bring that handoff to a workflow review.

Bring last week’s report and one stuck opportunity.

We’ll work through the next useful step together.

Talk through your workflow