Terms of Service

These Terms of Service ("Terms") are a binding agreement between Mirylo ("Mirylo," "we," "us," or "our") and the person or entity that accesses or uses our websites, MirylOS, CRM implementation services, integrations, forms, call-tracking features, or analytics services ("Customer," "you," or "your").

By accessing or using the Services, you agree to these Terms.

1The Services

Mirylo provides services that may include:

• CRM implementation and configuration;
• third-party integrations;
• forms and website attribution;
• telephone-number and communication tracking;
• CRM synchronization;
• marketing-source and campaign reporting;
• advertising-spend synchronization;
• lead, appointment, opportunity, and sales analytics;
• dashboards, exports, proof records, and operational logs.

Available functionality depends on the Customer's plan, configuration, location, permissions, connected providers, and third-party platform availability.

2Business use

The Services are intended for lawful business use by persons at least 18 years old who have authority to act for the applicable business.

If you use the Services for an organization, you represent that you have authority to bind that organization to these Terms.

3Accounts and access

You must:

• provide accurate account information;
• protect your credentials;
• maintain appropriate user permissions;
• promptly remove access from former employees or contractors;
• notify us of suspected unauthorized access;
• use multi-factor authentication where available.

You are responsible for activity performed through your account unless caused by Mirylo's breach of these Terms or applicable law.

Mirylo may suspend access where reasonably necessary to protect the Services, customers, third parties, or platform security.

4Customer authorization

You represent and warrant that you have all rights and permissions necessary to:

• connect each CRM, advertising, communication, calendar, website, or other account;
• permit Mirylo to access and process the connected data;
• instruct Mirylo to perform configured synchronization or CRM actions;
• upload, submit, or otherwise provide Customer Data;
• authorize users to access the applicable business location or account.

You may not connect an account belonging to another business without its permission.

5Customer Data

"Customer Data" means information submitted to or processed through the Services on your behalf, including CRM, contact, lead, appointment, opportunity, communication, form, advertising, attribution, and reporting data.

As between the parties, you retain ownership of Customer Data.

You grant Mirylo a limited right to host, process, transmit, reproduce, and display Customer Data only as reasonably necessary to:

• provide the Services;
• follow your instructions;
• secure and support the Services;
• comply with law;
• enforce these Terms.

Mirylo does not acquire ownership of Customer Data.

6Privacy and data protection

Our processing of personal information is described in our Privacy Policy:

https://mirylo.com/privacy

Where Mirylo processes personal information on your behalf, you are responsible for:

• providing required privacy notices;
• establishing an appropriate legal basis;
• responding to individuals' privacy requests;
• obtaining required consents;
• ensuring your instructions comply with applicable law.

A separate Data Processing Addendum may apply where required.

7Calls, messages, recordings, and marketing compliance

You are responsible for complying with all laws applicable to calls, SMS, email, marketing communications, call recording, transcription, and lead collection.

This includes responsibility for:

• obtaining legally required consent;
• providing call-recording notices;
• honoring opt-outs and do-not-contact requests;
• maintaining consent records;
• complying with telephone, messaging, advertising, and consumer-protection laws;
• configuring forwarding, routing, and campaign numbers lawfully.

Mirylo does not provide legal advice regarding TCPA, telemarketing, call-recording, consent, or similar requirements.

8Third-party integrations

The Services may connect with platforms such as GoHighLevel, Meta, Google, Twilio, Yelp, Thumbtack, or other providers selected by you.

Your use of a third-party service is also subject to that provider's terms and policies.

You acknowledge that:

• third-party APIs may change;
• permissions and approvals may expire or be revoked;
• data may be delayed, incomplete, corrected, or unavailable;
• third-party services may impose rate limits or restrictions;
• Mirylo does not control third-party service availability.

Mirylo may modify or discontinue an integration if required by law, provider policy, security concerns, or API changes.

9Meta integration

If you connect Meta:

• you authorize Mirylo to retrieve the Meta data covered by the permissions you approve;
• the standard MirylOS reporting integration is read-only;
• Mirylo will use Meta Platform Data only to provide customer-requested reporting and attribution;
• you must comply with Meta's applicable terms and policies;
• you may disconnect the integration at any time.

Disconnecting Meta stops future synchronization but does not automatically delete historical reporting data already stored in MirylOS. To request deletion, follow:

https://mirylo.com/data-deletion

Mirylo's use of Meta Platform Data is subject to the Meta Platform Terms and Meta Developer Policies:

• https://developers.facebook.com/terms/
• https://developers.facebook.com/devpolicy/

10Advertising and analytics results

Marketing, attribution, and performance reports are informational.

Mirylo does not guarantee:

• advertising performance;
• lead volume;
• appointments;
• sales;
• revenue;
• return on advertising spend;
• complete attribution of every contact or transaction.

Reports may be affected by privacy controls, browser restrictions, missing identifiers, offline activity, third-party API behavior, customer configuration, or incomplete CRM data.

You remain responsible for business, advertising, and financial decisions.

11Acceptable use

You may not use the Services to:

• violate any law or third-party right;
• access data without authorization;
• send unlawful or unsolicited communications;
• impersonate another person or business;
• distribute malware;
• bypass security or access controls;
• probe or test the Services without written authorization;
• interfere with service operation;
• reverse engineer the Services except where law expressly permits;
• resell or disclose Platform Data contrary to provider terms;
• combine data in a way that unlawfully identifies individuals;
• upload special-category or highly sensitive data without written authorization;
• use the Services to discriminate unlawfully.

12Fees and payment

Fees, billing frequency, usage charges, and included services are described in the applicable order form, proposal, subscription page, or service agreement.

Unless otherwise stated:

• fees are due in advance;
• usage-based charges may be billed in arrears;
• taxes are the Customer's responsibility;
• fees already earned are non-refundable except where required by law;
• failure to pay may result in suspension.

Cancellation stops future renewal but does not automatically eliminate outstanding charges.

13Service changes and beta features

We may improve, modify, replace, or discontinue parts of the Services.

Features described as beta, preview, experimental, or coming soon may be changed or discontinued and may not be suitable for production use.

We will use reasonable efforts to avoid materially reducing paid core functionality during an active subscription without notice.

14Security

Mirylo uses reasonable administrative, technical, and organizational safeguards designed to protect the Services and Customer Data.

You acknowledge that no system is completely secure. You must maintain reasonable security for your users, devices, credentials, websites, CRM, and connected accounts.

You must not send passwords, access tokens, secret keys, or complete payment-card information through ordinary support messages.

15Confidentiality

Each party may receive confidential information from the other.

The receiving party will:

• use confidential information only for the relationship;
• protect it with reasonable care;
• disclose it only to personnel and providers who need it and are bound by confidentiality obligations.

Confidential information does not include information that is publicly available without breach, independently developed, or lawfully received without restriction.

16Intellectual property

Mirylo and its licensors retain all rights in:

• MirylOS;
• software;
• designs;
• interfaces;
• documentation;
• workflows;
• templates;
• branding;
• aggregated and de-identified service analytics;
• improvements and derivative works.

These Terms provide a limited, non-exclusive, non-transferable right to use the Services during the applicable subscription.

No rights are granted except those expressly stated.

17Feedback

If you provide feedback, you grant Mirylo a perpetual, worldwide, royalty-free right to use it without identifying you or disclosing your confidential information.

18Suspension and termination

You may stop using the Services or cancel according to your applicable order or subscription terms.

Mirylo may suspend or terminate access if:

• you materially breach these Terms;
• fees remain unpaid;
• use creates a security or legal risk;
• a provider requires suspension;
• continued service would violate law;
• the Services are used fraudulently or without authorization.

Where practical, we will provide notice and an opportunity to cure.

19Data following termination

After termination:

• synchronization and access may stop;
• authorization credentials may be revoked or deleted;
• Customer Data may remain available for export for up to 30 days;
• active-system data may then be deleted or de-identified;
• backups may be deleted through normal rotation;
• legally required billing, security, and contract records may be retained.

Disconnecting an integration and submitting a deletion request are separate actions.

You are responsible for exporting data you wish to retain before the export period expires.

20Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available."

Mirylo disclaims implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that:

• the Services will be uninterrupted or error-free;
• third-party data will always be complete or accurate;
• every lead or sale will be attributed;
• errors will always be corrected immediately;
• third-party integrations will remain available.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

21Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data.

Mirylo's aggregate liability arising out of the Services will not exceed the fees paid or payable by the Customer to Mirylo for the Services during the 12 months preceding the event giving rise to the claim.

These limitations do not apply where prohibited by law or to liability that cannot legally be limited.

This section should be reviewed by counsel for the governing jurisdiction.

22Indemnification

To the extent permitted by law, you will defend and indemnify Mirylo against third-party claims arising from:

• Customer Data;
• your unlawful use of the Services;
• your lack of required authority or consent;
• your calls, messages, recordings, advertisements, or marketing activity;
• your violation of third-party platform terms;
• your breach of these Terms.

Mirylo will promptly notify you of a covered claim and provide reasonable cooperation.

23Governing law and disputes

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles.

The parties agree that disputes will be brought in the state or federal courts located in King County, Washington, unless another mandatory law applies.

Nothing prevents either party from seeking urgent injunctive relief to protect confidential information, intellectual property, security, or data.

24Changes to these Terms

We may update these Terms to reflect service, legal, or operational changes.

We will update the effective date and provide additional notice of material changes where required.

Continued use after an updated version becomes effective constitutes acceptance where permitted by law.

25General terms

You may not assign these Terms without our written consent, except as part of a merger or sale of substantially all relevant assets.

Mirylo may use subcontractors to provide the Services and remains responsible for its obligations under these Terms.

If a provision is unenforceable, the remaining provisions remain in effect.

Failure to enforce a provision is not a waiver.

These Terms, the Privacy Policy, applicable order forms, and any Data Processing Addendum constitute the agreement regarding the Services.

26Contact